Pledger FAQs
General
- What is PledgeMusic?
- What is a project?
- What is the difference between a target and non-target project?
- Do you need to have a record label to run a project?
- What do I get for pledging?
- What is the PledgeMusic AccessPass?
Changing or cancelling my pledge
Payment Issues
- I’ve seen $1/£1 charge on my statement! What’s that?
- Why have I been refunded?
- Can you email me a new receipt?
- Why was my payment declined?
- How can I change my billing information on a pledge?
- When do I get charged?
Digital Orders – release, trouble downloading, etc.
Physical Items– shipping, T shirts, CDs, Vinyl, etc.
Live exclusives – shipping, experiences, house concerts, tickets, etc.
Technical issues – trouble pledging, viewing updates, etc.
Settings – edit sharing settings, site notifications, email & password, etc.
- How do I make changes to my pledges?
- I want to share the love! How do I edit my promotional sharing settings, or link/unlink my social networks?
- How do I choose what emails you send me?
- How can I edit what artists I follow, and my email preferences?
- How can I change my email or password?
- How do I change my Personal Profile details?
Artists FAQ
Getting a Project Set Up
- How does fulfillment of orders work?
- Does my album/ep/book/dvd need to be finished before I set this up?
- What kinds of merchandise and other items can I sell?
- How does the PledgeMusic commission work?
- What happens if I don't reach my financial goal?
- How and when do I get paid?